Returns and Refunds
RETURNS & REFUNDS
Returns
We accept return requests within 30 days of delivery. If more than 30 days have passed since your order was delivered, unfortunately we cannot offer a return or refund.
To be eligible for a return, your item must be unused, unworn, and in the same condition in which you received it. It must also be returned in its original packaging.
For hygiene reasons, personal-care and sanitary products that have been opened, worn, used, or had their hygiene seal removed cannot be returned.
To process your return, we require your order number or other proof of purchase.
Please do not return your order without first contacting us at support@heybzhey.com.
Refunds
Once we receive and inspect your return, we will notify you by email and let you know whether your refund has been approved.
If approved, your refund will automatically be issued to your original payment method. Please allow several business days for your bank or payment provider to process the refund.
If you have not received your refund after it has been approved, please first check your bank account and contact your bank or payment provider, as processing times may vary.
If you have done this and still have not received your refund, please contact us at:
Sale & Discounted Items
All discounted, sale, promotional, or clearance items are final sale and cannot be returned, exchanged, or refunded.
This includes products purchased using promotional discounts or special sale pricing.
This does not affect any mandatory rights you may have under applicable consumer law.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us at support@heybzhey.com as soon as possible.
Please include your order number and, where possible, clear photos showing the issue.
Once we have reviewed your request, we may offer a replacement or refund where appropriate.
Exchanges
We only offer exchanges or replacements for items that are defective, damaged, or incorrect.
If you need a replacement for the same item, please contact us first at:
Do not send products back before receiving return instructions from us.
Return Shipping
Unless your item arrived damaged, defective, or incorrect, you are responsible for the cost of returning your order.
Original shipping costs are non-refundable unless otherwise required by applicable law.
We recommend using a tracked shipping service when returning an item. BZHEY cannot guarantee that we will receive returns that are sent without tracking.
Gifts
If an item was marked as a gift when purchased and was shipped directly to you, an approved return may be refunded in the form of store credit.
If the item was not marked as a gift at the time of purchase, any approved refund will normally be issued to the original purchaser and the original payment method.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact: